Changes to your service

Cancellation & Rescheduling Policy

We understand that plans change. Early notice helps us adjust team schedules and offer the time to another customer.

Last updated: 4 September 2026

1. Giving notice

Please contact us at least 24 hours before the confirmed service start time if you need to cancel or reschedule. Use telephone, email or the same communication channel used to confirm the service.

2. Late changes and missed access

If less than 24 hours' notice is given, or our team cannot enter the property at the confirmed time, a reasonable fee may apply only where that fee was disclosed and agreed in the applicable quote or service agreement. We will consider genuine emergencies and circumstances outside your reasonable control.

3. Rescheduling

Requested replacement times depend on team and route availability. We will offer a suitable alternative where possible, but cannot guarantee the same day, time or team member.

4. Recurring services

A change to one recurring visit does not automatically cancel future visits. Tell us clearly if you want to pause or end the recurring arrangement.

5. Changes by Sapphirus

If we need to change a confirmed service because of illness, safety, severe weather, access, vehicle or other operational issues, we will contact you as soon as reasonably possible and offer a replacement time or other appropriate option.

6. Consumer rights

This policy does not limit rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Contact Sapphirus: 0435 820 316 or admin@sapphirus.com.au.