Privacy Policy

1. Information we may collect

Depending on how you contact us, we may collect:

• your name, telephone number, email address and preferred contact method;
• your suburb, postcode, service address and access information;
• the cleaning service, preferred timing, frequency and job details you provide;
• photos or documents you choose to send for quoting or service review;
• communications, quotes, invoices and service history; and
• basic technical information recorded by our website or hosting provider, such as IP address, browser type and request logs.

Please do not send sensitive personal information or images of people unless it is necessary and you are authorised to share them.

2. How we collect information

We may collect information directly from you through our booking or enquiry forms, by telephone, email, WhatsApp, or during a site assessment or service. We may also receive information from a person authorised to arrange services on your behalf.

3. Why we use information

We use personal information to respond to enquiries, prepare quotes, check service availability, plan and deliver services, communicate changes, manage accounts and invoices, resolve concerns, protect our systems and comply with legal obligations.

A booking form submits a request for review. It does not create an automatically confirmed booking.

4. When information may be shared

We may share only the information reasonably needed with team members and service providers that help us operate our website, communications, booking, file storage, accounting or service delivery. We may also disclose information where required or authorised by law.

Some technology providers may process information in Australia or other countries where they operate. We take reasonable steps to use reputable providers and limit access to what is needed for the relevant purpose.

5. Security and retention

We take reasonable administrative and technical steps to protect information from misuse, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure.

We retain information only for as long as reasonably needed for service, business, insurance, tax, dispute or legal purposes, then take reasonable steps to delete or de-identify it when no longer required.

6. Website logs and future analytics

Our hosting systems may create standard security and access logs. If we introduce non-essential analytics or marketing cookies, we will update this policy and any required notice or consent controls before using them.

7. Access, correction and privacy complaints

You may ask to access or correct personal information we hold about you. You may also raise a privacy concern by contacting us using the details below. We may need to verify your identity before acting on a request.

We will consider and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.